Return Policy

Warranty

All TSI Products consoles are warranted to be free from defects in material and craftsmanship under normal use and service for a period of  90 days from the date of purchase. The warranty is null and void if the system has been damaged by accident, improper installation, unreasonable use or causes not arising from defects in materials and craftsmanship.

TSI Products obligation under this warranty are limited to repair or replacement of the product at TSI Products expense. Any expense involved in the removal, reinstallation, or transportation of the product is not covered by this warranty.

Postage must be prepaid, and the original dated proof-of-purchase must be included. TSI Products will not be liable for any damages sustained in transport due to improper packaging or handling. The acceptance by TSI Products of any product returned shall not be deemed as an admission that the product is defective or in any violation of any warranty. This warranty is TSI Products only express warranty of this product.

Refunds/Returns

If for any reason you are not completely satisfied with your console, return your new unused products within 30 days for a full purchase price refund. Refunds will be credited in the same form as the original payment type. The original dated proof-of-purchase receipt must be included. Any shipping and handling charges incurred are not refundable. Merchandise must be returned with all parts included. Any expense involved in the removal, reinstallation, or transportation of the product is not covered by the money back guarantee. Items must be sent prepaid. Contact customer service for return details and Authorization number.

Items returned more than thirty days after the purchase date will be in the form of a store credit redeemable on your next purchase. Any shipping and handling charges incurred are not refundable. Merchandise must be returned in unused condition in the original packaging with all parts included. Items must be sent prepaid. Contact customer service for return details and Authorization number.

A TSI Products Return Goods Authorization number (RGA#) must accompany all returns. Please contact customer service to obtain an RGA#. Packages sent without an RGA# will be refused and returned unopened. Please send your package in a prepaid, insured, traceable method to the address below.

If an item is received damaged or short, please contact customer service within 72 hours of receipt.

Ship return to:

TSI Products Inc
Attn. Customer Service RGA#___ (obtained from customer service)
3600 E Randoll Mill Rd
Arlington, Texas 76011

Menu